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ARAI / SERVICE SATISFACTION SURVEY FORM
KNOWLEDGE CENTRE (KOTHRUD & CHAKAN)
(For External Customer)
Company Name *

Please enter company name
Customer representative’s Name *

Please enter your customer representative’s name
Customer representative’s Designation *

Please enter your customer representative’s designation
Customer representative’s Email ID *

Please enter your customer representative’s email
Customer representative’s Contact No. *

Please enter your customer representative’s contact details
Services availed from ARAI and Departments involved *

Please enter your services availed from ARAI and departments involved
Assessment Period
Form *
Please enter your form date
To *
Please enter your to date

Your perception about us on the following parameters
(Please tick mark your rating* on the scale of 1 to 10, 1 for lowest & 10 for highest satisfaction)

Courtesy *

Please enter your courtesy
Interaction *

Please enter your interaction
Work Coordination *

Please enter your work coordination
Fulfillment of your requirements *

Please enter your fulfillment of your requirements
Competency of Employees *

Please enter your competency of employees
Adequacy of Facilities / environment (Sitting, Furniture Ambience) *

Please enter your adequacy of facilities
Availability of Latest Technology *

Please enter your availability of latest technology
Housekeeping and Safety Aspects *

Please enter your housekeeping and safety aspect
Availability of Books, Journals, Magazines, Project Reports and Newspapers *

Please enter your confidentiality of services
Quality / Quantity of Books and Journals available *

Please enter your adherence to time schedule
Time & Quality of Document Delivery Service (Photocopy Facility) *

Please enter your quality of report
Adherence to time schedule *

Please enter your handling of customer supplied products
'Customer focus' Environment at ARAI *

Please enter your 'customer focus' environment at ARAI
For rating below '5' , please give your suggestion for improvement

Please specify

In which area you were highly satisfied ? *

Please enter your where you were highly satisfied
In which area you were highly dissatisfied ? *

Please enter your where you were dissatisfied
Verification Code *
Verification Code
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B-16/1, MIDC, Chakan, Mahalunge Ingale,
Maharashtra 410501

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